Forgot your password? (How to reset your password)

1. On the sign-in screen, tap “Forgot password?”.

2. Enter the email address you registered with and send. “Password reset email sent” will be shown.

3. Open the link in the email you receive and set a new password.

4. Return to the app and sign in with your new password.

If it doesn’t work

The email doesn’t arrive

Check your spam or junk folder. Wait a few minutes and try again.

“Your email address is not registered” is shown

You may have registered with a different email address. Try another address you may have used.

You signed in with Google or Apple

If you signed in with Google or Apple, there is no FamilyLog password. Please sign in with the same button as before.

Still not resolved

Please contact us via “Inquiry” on the Reset Password screen.